Many people believe therapy is only for those in crisis, but that’s not true. People seek counseling for all kinds of reasons:

• Grief or loss (such as the death of a loved one, divorce, or a major life change)

• Anxiety, depression, or stress that feels overwhelming

• Relationship struggles or family conflict

• Trauma, unresolved pain, or unhealthy patterns that keep repeating

• A desire for personal growth, clarity, or greater joy in life

• Sexual issues or addiction

Therapy is for anyone who wants support, perspective, and tools to create lasting change. At Watershed, our licensed counselors provide a safe, compassionate space to walk through your challenges and help you build a healthier, more fulfilling life.

• New clients: Call our office at 601-362-7020, and our Client Care Coordinator will create your client profile and schedule your first appointment.

• Returning clients: You may schedule through the client portal or by calling the office.

Our Client Care Coordinator is available Monday – Friday, 8:00 AM – 12:30 PM. If you call outside those hours, please leave a message, and she will return your call during office hours.

Each therapist maintains their own schedule. You can reach them directly through the client portal, via our contact page, or by voicemail at 601-362-7020.

Most counseling sessions last 55 minutes. Many clients benefit from one session per week. Some people find brief therapy (8–10 sessions) helpful, while others may choose longer-term counseling depending on their needs and goals. Your therapist will discuss recommendations with you during your first appointment.

Yes. Your privacy is protected by law and by our professional ethics. We do not share information without your written consent.

Exceptions required by law include:

• Suspected child abuse, dependent adult abuse, or elder abuse (must be reported to authorities)

• Threats of serious harm to another person (must notify police)

• Risk of self-harm (therapist will take steps to ensure your safety)

Your first session is an opportunity to get to know your therapist, discuss your concerns, and set goals for counseling.

Before your session, our Client Care Coordinator will guide you in filling out intake forms online. If you’d prefer to complete paper forms, please arrive 15 minutes early.

Session fees range from $100–$250 depending on your therapist’s credentials and services. If your therapist is in-network with your insurance provider, your cost may be reduced to your copay or coinsurance after benefits are verified.

We accept:

• Cash

• Checks

• Major credit cards

• Most HSA/FSA cards

For convenience, we require clients to keep a card on file in our HIPAA-compliant system (securely stored and not visible to staff).

We require at least 24 hours’ notice if you need to cancel. Late cancellations or no-shows will be charged the full self-pay session rate. Insurance cannot be billed for missed sessions.

We send courtesy text reminders, but they cannot be used to cancel. To cancel, please call the office or use the client portal (if more than 24 hours in advance).

Yes. Our therapists are in-network with the following insurance providers:

Russ Schulte

• Blue Cross Blue Shield

• Aetna

• Mississippi Physician’s Choice Network (MPCN)

• Fox-Everett

Caty Coffey

• Blue Cross Blue Shield

• Aetna

• Mississippi Physician’s Choice Network (MPCN)

• Fox-Everett

Michelle Buckner

• Blue Cross Blue Shield

• Aetna

• Fox-Everett

Jennifer Harris

• Blue Cross Blue Shield

• Aetna

• Medicare

Jay Roberson

• Blue Cross Blue Shield

• Aetna

Candi Crawford, Alleen McClain, Christen Gates – Self-pay only

If your insurance provider is not listed, check your out-of-network benefits. Many clients still receive partial reimbursement through a “superbill” provided by our office.

Before your first appointment, we recommend calling your insurance provider and asking:

• Do I have mental health benefits with my plan?

• Are there diagnoses my plan does not cover?

• What is my deductible, and has it been met?

• How many sessions per year are covered?

• Do I need pre-authorization?

• What are my out-of-network benefits?

Counseling works best when it’s a partnership. To get the most from therapy:

• Be open, honest, and willing to share your concerns

• Ask questions if you need clarification

• Arrive on time and minimize distractions (silence devices)

• Cancel or reschedule at least 24 hours in advance if you cannot attend

A P-LPC has completed all required education and is provisionally licensed by the Mississippi State Board of Licensed Professional Counselors. P-LPCs practice under the supervision of a Licensed Professional Counselor Supervisor (LPC-S) while completing clinical hours. Once their hours are complete and the national exam is passed, they may gain full licensure.

Because P-LPCs cannot accept insurance, they offer a reduced self-pay rate.

Some of our counselors have private practices affiliated with Watershed. They share office space, collaborate with our team, and utilize our Client Care Coordinator, but they manage their own billing, scheduling, and records.